1. Scope
These terms apply when you visit this website or use a Green Oak Capital account. Additional product, payment, custody, or service terms shown during a transaction also apply to that transaction. If those specific terms conflict with this page, the specific terms take priority for that service.
Public information is general in nature. It is not personal investment, tax, or legal advice and does not guarantee that a service or plan is suitable for you.
2. Accounts and security
You must provide accurate information, keep your credentials confidential, and promptly tell us if you suspect unauthorised access. You are responsible for activity carried out through your account unless applicable law provides otherwise.
We may request identity, eligibility, or source information before enabling features or processing requests. We may restrict an account while a security, compliance, payment, or support review is open.
3. Plans, rates, and risk
Available plans, amount ranges, configured rates, durations, and risk labels are shown before a request is submitted. Availability may change. A displayed rate is part of the stated plan terms; it is not a promise that markets or counterparties are risk free.
Digital assets and commodities can lose value, become illiquid, or be unavailable. Read the applicable plan details and the Risk Disclosure before making a decision.
4. Deposits and withdrawals
Deposit and withdrawal requests are subject to the methods, limits, evidence, review steps, and status shown in the client area. Processing can be delayed when information is incomplete, a provider is unavailable, or additional verification is required.
Never send funds or credentials in response to an unverified message. Confirm payment instructions inside the authenticated client area or through an approved support channel.
5. Acceptable use
You must not misuse the service, attempt unauthorised access, disrupt availability, submit malicious or unlawful material, impersonate another person, evade security controls, or use the platform for prohibited activity. Automated scraping or commercial reuse requires written permission.
6. Availability and changes
We work to keep the service accurate and available, but networks, market-data providers, payment services, and maintenance can cause delays or interruptions. Market quotes are indicative and may be stale or unavailable. We may change features or these terms and will update the date on this page when we do.
7. Questions
Use the Contact page for questions about these terms or the service. Information handling is described in the Privacy Policy.